Holiday Programme Policy
In-person programmes in New Zealand

In-person programmes in New Zealand

This policy applies to all in-person AJ Studio holiday programmes delivered in New Zealand, including programmes held at the AJ Studio Remuera studio and at school-based locations operated by AJ Studio. By booking and attending an AJ Studio holiday programme, you agree to the terms outlined below.

1. Booking methods and acceptance of policy

Holiday programme bookings may be made online, by phone, or via approved messaging platforms such as WhatsApp or WeChat.

For non-online bookings, a manual invoice will be issued.

Confirmation of a booking or payment of an invoice constitutes acceptance of this Holiday Programme Policy, regardless of the booking method used.

It is the responsibility of the parent or caregiver to read and understand this policy before confirming a booking.

2. Child registration and accounts

Each child must be registered individually. Even for siblings, separate registrations are required to ensure accurate attendance records, programme allocation, and safety information.

Unique email addresses may be required by our booking system.

3. Programme pricing, packages, and capacity

Holiday programme pricing is based on availability and capacity, which may vary by programme, location, and holiday period.

AJ Studio may offer individual daily rates and multi-day packages such as 2-day, 3-day, 4-day, or weekly bookings. Available packages and pricing structures may change from time to time.

Prices are subject to change at any time. The price that applies to a booking is the price displayed online or issued on the invoice at the time the booking is confirmed. Price changes do not apply retroactively to confirmed and paid bookings.

Early bird pricing is capacity-based, not time-based. If online booking is available, places remain. If online booking is closed, the programme day is full. In some cases, limited places may reopen at a standard daily rate.

4. Multi-day packages and booking changes

Multi-day packages are sold as bundled offerings, not as individual days.

If a parent requests to change one or more days within a multi-day package, the package pricing no longer applies. All days are recalculated at the applicable individual daily rate, a 15 dollar admin fee applies for each date change, and all changes are subject to availability.

Date changes are not confirmed until any price difference and admin fees are paid in full. If payment is not received, the original booking remains in place and attendance on changed dates is not permitted.

5. Date changes for individual daily bookings

Date changes for individual daily bookings are permitted if requested at least 24 hours before the booked session. A 15 dollar admin fee applies per change and all changes are subject to availability.

6. Cancellations, credits, refunds, and payments

All cancellations must be requested in writing by email. Requests made via text message, messaging apps, or phone calls are not accepted.

If cancellation is more than 14 days before the booked start date, credit is preferred for the next two upcoming AJ Studio holiday programmes. Credit must be used for the same programme type and location and is subject to availability. A refund may be offered at AJ Studio’s discretion.

Refund decisions consider programme viability, staffing commitments, enrolment levels, and administrative costs at the time of cancellation.

If cancellation is 14 days or fewer before the booked start date, no refunds are offered. A credit may be offered at AJ Studio’s discretion, subject to availability, and must be used for the same programme type and location.

Credits are not transferable, not redeemable for cash, and expire if not used within the stated period.

AJ Studio uses third-party payment providers such as Stripe. Where refunds are approved, they are processed to the original payment method and are less any non-refundable third-party payment processing fees. Where multiple payments were made, processing fees apply per transaction and will be deducted accordingly.

7. Sickness and special circumstances

No refunds are provided for sickness or missed days. At AJ Studio’s discretion, and where supporting documentation is provided and approved by our office, a credit may be issued for sickness or special circumstances. Credit must be used within the next two upcoming holiday programmes, for the same programme type and location, and is subject to availability.

8. Late payment and overdue invoices

For bookings made via our website, other booking platforms, or manual invoice, invoices must be paid by the due date stated on the invoice. Places are not confirmed or held until payment is received.

If an invoice remains unpaid, attendance cannot be confirmed, date changes will not be processed, and further bookings may be declined until the account is paid in full. AJ Studio reserves the right to recover unpaid fees where necessary.

9. Behaviour and safety

AJ Studio provides active supervision at all times and follows child-safety practices including sign-in and sign-out procedures when you book online and via manual invoice, and authorised pick-up checks. If a child’s behaviour is unsafe, aggressive, or significantly disruptive, AJ Studio may require immediate pickup. No refunds or credits will be issued in these circumstances.

10. Drop-off, pick-up, and written notification

Drop-off is permitted only during advertised programme hours. Pick-up is by parents or legal guardians unless otherwise authorised. If a person other than a parent or legal guardian is collecting a child, this must be notified in writing by email in advance. Notifications will not be accepted via text messages, messaging apps, or voice messages. During programme hours, tutors are focused on teaching and supervision and cannot manage pick-up changes via calls or messages. Online booking or confirmed enrolment acts as sign-in and sign-out. Parents are responsible for ensuring contact and authorisation details are correct.

11. Late pick-up

Morning session pick-up is by 12.15pm. Afternoon session pick-up runs from 3.00pm to 4.15pm. Final pick-up time is 4.15pm. Late pick-up is charged at 25 dollars per hour, calculated in 15-minute increments. Late pick-up fees are invoiced on the day and are intended to fairly compensate staff who remain onsite beyond scheduled hours. Repeated late pick-ups may result in refusal of future bookings.

12. Personal items and belongings

AJ Studio is not responsible for loss or damage to personal belongings. Children may bring toys, however families are encouraged to keep favourite or irreplaceable items at home and leave valuables and personal devices at home.

13. Food and allergies

All in-person holiday programmes are nut-free. Children must not bring any nut or nut-containing products. Food sharing is discouraged. Parents are responsible for declaring allergies at the time of booking and providing suitable food for their child.

14. Photography and artwork use

AJ Studio may take photos or short videos during holiday programmes for documentation and marketing purposes. Parents will be asked to provide consent at the time of booking. Until booking systems capture this formally, parents may notify AJ Studio in writing if they do not consent. Where consent is not given, identifiable images of the child will be avoided. Artwork may still be photographed and recorded without names attached.

15. Emergency medical care

In the event of an accident or medical emergency, AJ Studio will make reasonable attempts to contact a parent or emergency contact. If a parent cannot be reached, AJ Studio is authorised to seek medical assistance as deemed necessary for the child’s wellbeing.

16. Programme changes

AJ Studio reserves the right to make reasonable changes to programme content, tutors, schedules, or activities where required. These changes will not materially affect the overall quality or intent of the programme.

17. Events beyond our control

AJ Studio is not responsible for cancellations or changes caused by events beyond our reasonable control, including extreme weather, natural disasters, power outages, public health directives, or government restrictions.

18. Governing law and fair application

This policy is governed by the laws of New Zealand. AJ Studio applies this policy in good faith, consistently, and in accordance with the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.