When you enrol, you are securing a reserved weekly place in a specific class for a defined enrolment period (Single Term, Two-Term Commitment, or Annual Enrolment). Our programmes are structured as weekly studio classes delivered during the school term, rather than flexible lesson credits.
Each enrolment option lists a specific number of lessons. Where a course lists a number of lessons, the studio guarantees delivery of that number within the enrolment period. Lessons may be delivered through scheduled in-person classes and, where applicable, studio-approved make-up options.
If a scheduled class falls on a public holiday when the studio is closed, we will offer one alternative lesson within the same term to replace the cancelled session.
The replacement lesson:
- Is scheduled by the studio
- May be delivered as an in-person session or an online lesson
- Cannot be rescheduled, credited, or carried forward if missed
Requests to change lesson day or time may be considered within the same course and enrolment period, subject to availability and studio approval. We will do our best to accommodate, however changes are not guaranteed.
When a student is unable to attend an in-person lesson, an online lesson may be offered as a make-up option.
An online lesson:
- Counts as a make-up for the missed in-person session
- Covers equivalent curriculum content
- Does not entitle the student to an additional in-person lesson
- Does not extend the enrolment period
Online lessons are offered within the enrolment period only and are not redeemable for future in-person attendance.
Requests to move to a different course may be considered within the same enrolment period, subject to availability and suitability. Course changes take effect from the date they are approved.
- If moving to a course with a higher fee, the price difference will apply from the change date.
- If moving to a course with a lower fee, no cash refunds are issued. Any price difference may be held as a studio credit.
Studio credit:
- May be used within the same enrolment period
- May be applied to additional lessons or to a sibling’s enrolment
- Is non-refundable and expires at the end of the enrolment period
Lesson counts remain tied to the original enrolment plan and do not reset or extend with a course change.
We understand that families may occasionally have other commitments. If you know your child will be away, please contact the studio in writing in advance.
Where possible and within the enrolment period, we may offer a make-up option at the studio’s discretion, which may include:
- Attending another scheduled session of the same course (subject to availability), or
- Access to an online lesson covering the relevant curriculum content
Make-up options are intended to support learning continuity. They are not guaranteed, must be arranged with the studio, and cannot be carried over beyond the enrolment period.
Missed lessons are not refundable.
Single Term and Two-Term Commitment
These enrolments are non-refundable once the enrolment period has begun.
Annual Enrolment (Best Value)
Annual Enrolment is a commitment-based option.
- Cancellations requested before the start of Term 3 may be eligible for a partial refund of 40%.
- Refund eligibility is based on the official start of the term, not a student’s individual class day.
- Lessons already delivered or reserved are recalculated at the standard term rate, not the discounted annual rate.
- A $25 administration fee applies.
- Any payment processing fees charged by our provider (Stripe) are non-refundable.
- Once Term 3 has begun, Annual Enrolment is no longer refundable.
If a student attends more lessons than the number included in their enrolment plan, additional lessons will be charged at the casual attendance rate, with prior studio approval.
Our programmes are designed around consistent weekly learning and group progression. Allowing lessons to roll over or extend beyond the enrolment period would disrupt class structure, staffing, and learning continuity, and would be unfair to other students and their families.
- Single Term is ideal for flexibility or trying a class for the first time.
- Two-Term Commitment suits families ready to build momentum.
- Annual Enrolment (Best Value) is best for families seeking continuity and a guaranteed place across the year.
If you’re unsure, we’re always happy to help you decide before you enrol. Simply give us a call at 09-216-3539, or email learn@ajstudio.online
Our aim is to balance learning continuity, fairness, and flexibility, while keeping enrolment simple and transparent for families.
For more details, please refer to AJ Studio Terms & Conditions.
For more details, please refer to AJ Studio Terms & Conditions.
What our learners say
The online lessons are great! Tutor's instructions were very clear and straightforward, I must recommend it to our friends. Also it's very fun. Really, the lessons are so different online, and the way AJ Studio does it is truly thoughtful, respect to you all.
E** L*
One and a half term of oil painting lessons, I feel **** has improved a lot. From when she first started not even able to paint neatly, to rows of finished artworks on the wall in our garage, looking forward to send you a photo of them all at the end of this term!
I*** T****
... just downloaded the (your) app this afternoon... I'm so impressed with the detailed information included in the course. They are extremely handy and useful...
M******* W***
Write your awesome label here.
Sign up to our mailing list today!
Thank you!
-
one-click unsubscribe
-
tips, deals and offers
Copyright © AJ Studio, New Zealand 2012-2021